Refund policy

Refund Policy

Final Sale Policy

All products sold during our TikTok Live events or special promotions are offered at exclusive discount prices. These are final sale items and are not eligible for return, exchange, or refund. Please double-check your order before completing the purchase.

---

Damaged or Incorrect Items

If your item arrives defective, damaged, or incorrect, please contact us within 48 hours of delivery at service@notagfun.com and include the following information:

• Your order number

• Clear photos or videos showing the issue

Each case will be reviewed individually. If applicable, we will provide a replacement or refund solution based on the situation.

---

Refund Processing (Approved Claims Only)

If your refund request is approved, it will be processed within 7–14 business days after we receive and inspect the returned item.
Refunds will be issued to your original payment method.

Please note: your bank or credit card company may take additional time to process and post the refund to your account.

---

Missing Refund?

If you haven’t received your refund after 15 business days of approval, please contact us again at service@notagfun.com and we’ll be happy to help.

---

Shipping Policy

Order Processing Time

All orders are processed and handed over to our shipping partners within 24–48 hours after payment confirmation (excluding weekends and public holidays).

---

Shipping Regions

We currently ship to the following regions:

North America

• Continental United States (excluding Hawaii, Alaska, military addresses, and territories)

• Canada

Oceania

• Australia, New Zealand

Asia

• United Arab Emirates, Japan, Korea, Malaysia, Thailand, Singapore, Israel

Europe

• United Kingdom, Germany, France, Switzerland, Sweden, Spain, Portugal, Poland, Norway, Netherlands, Italy, Ireland, Finland, Denmark, Czech Republic, Belgium, Austria

---

Shipping Fee & Estimated Delivery